Should We Call Our Patients “Customers?”

Should We Call Our Patients “Customers?”

I know an emergency physician who calls his patients “customers.” Every time I hear him do so, I sort of cringe inside. I have yet to ask him why he says it. He does so sometimes in a joking manner but other times says it so matter-of-fact. But he does so rather...
Family Size and Tabboo Questions

Family Size and Tabboo Questions

“Are you done?” When I got this seemingly innocuous question at a recent holiday party, time seemed to freeze. After muttering a slow but convincing “Yes, we’re done,” the new mom who asked went on to explain how she thought I might be “trying for four or five,” since...